Question 1

What can I expect from Titanic: The Exhibition?

Accepted Answer

Explore the real story of the RMS Titanic through recreations and personal objects that will allow you to connect with the passengers and the crew in a narrative, emotional visit.

Question 2

What is the estimated duration of the visit?

Accepted Answer

The visit has an estimated duration of 80-90 minutes, however please note that if you are booking the last session of the day the doors will close 15 minutes after the start time and the venue closes 90 minutes after the start time to allow you sufficient time to complete the audio tour.

Question 3

Where will the exhibition take place?

Accepted Answer

The exhibition will take place at Dock X London - Retail Park, Unit 1 Canada Water, Surrey Quays Rd, London SE16 2XU. Get directions

Question 4

Does the exhibition take place in an indoor or outdoor venue?

Accepted Answer

The exhibition will be held in an indoor venue.

Question 5

Is the exhibition wheelchair accessible?

Accepted Answer

Yes.

Question 6

Do carers have to pay a ticket?

Accepted Answer

Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance.

Question 7

Is it COVID secure and safe?

Accepted Answer

The exhibition is designed to allow a calm visit with ample time and space to explore all of its areas and objects. Any mandatory health and safety measures in place at the time of the exhibition will be observed.

Question 8

Is the use of face coverings mandatory?

Accepted Answer

Although it is not mandatory, we encourage our guests to wear masks.

Question 9

Will there be merchandise for sale?

Accepted Answer

Yes

Question 10

Will there be guided tours?

Accepted Answer

You can download it from your mobile phone and free public Wi-Fi will be available on-site. Remember to bring your own headphones and make sure to charge your phone ahead of time.

Question 11

Do I have to pay extra for the audio guide?

Accepted Answer

The Exhibition include an audio guide that can be downloaded to your smartphone and for which we strongly encourage guests to bring their own headphones. Free public Wi-Fi will be available on-site. The audio guide is available in English, Spanish, French, German and other languages. If you would like to check availability for other languages, please contact us in advance.
As an alternative or if you don’t bring your own headphones, you can rent a physical audio guide for £3. The physical audio guide is free of charge for Senior, NHS, Student, Child and VIP guests as well as Carers.

Question 12

I have a hearing impairment: how can I still enjoy the guide?

Accepted Answer

In this case you can request the transcription of the audio guide (available in Spanish, English, French and German, among others), which will allow you to experience Titanic The Exhibition to the fullest just like any other visitor. In these cases it is advisable to contact us in advance so that we can ensure the availability of the transcript.

Question 13

Can I take photos or record the exhibition?

Accepted Answer

Feel free to take photos and share them with the hashtag #titanicexhibitionlondon. When taking photos, please make sure not to disturb other customers. Professional equipment, selfie sticks and tripods are not permitted. If deemed appropriate, the possibility of taking photographs may be temporarily prohibited for the proper functioning of the exhibition and optimal conservation of the pieces.

Question 14

Do you offer Press Passes?

Accepted Answer

Yes, contact press-titanicexhibition@feverup.com

Question 15

Is the exhibition suitable for children?

Accepted Answer

Absolutely. In fact, many of our visitors are children. In the exhibition you will enjoy touring the interior rooms of the Titanic and learning about its true history, and you will even be able to touch a real iceberg.

Question 16

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive as close as possible to the time stated on your ticket.

Question 17

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but conditioned to available space in the subsequent time slots and may imply an undefined waiting time for you to access the exhibition.

Question 18

Will car parking be available?

Accepted Answer

Parking is not available at the venue so please refer to Parkopedia to locate car parks as near as a 5-minute walking distance.

However, there is limited free parking for 2 hours on site for Blue Badge holders - this needs to be booked at least 72 hours in advance so please email the name of the Blue Badge holder, session date and time, and car registration number to titanicexhibitionlondon@gmail.com(please use this e-mail only for this purpose) as soon as possible to confirm if a space is available. If there is availability, please do arrive as close as possible to the session time. Upon completing your visit, please inform our security once you are leaving the exhibition so that we can open up the private parking area´s barrier for your departure

Question 19

Will there be a cloakroom?

Accepted Answer

Yes, at a fee of £2 per person. Free of charge for Senior, NHS, Student, Child and VIP guests as well as Carers.

Question 20

What are the prohibited items at the exhibition?

Accepted Answer

Eating and drinking are forbidden at the exhibition for conservation purposes, as well as carrying large bags or voluminous items that can compromise the exhibits. Furthermore, flash photography, alcohol and anything which may disturb the other patrons is prohibited.

Question 21

Will restrooms be available on site?

Accepted Answer

Yes.

Question 22

Can I smoke or vape?

Accepted Answer

No

Question 23

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store
On the Fever website

Question 24

What are the official sellers for this experience?

Accepted Answer

Official tickets for Titanic:The Exhibition in London can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.

Question 25

What are the different ticket options and prices?

Accepted Answer

Tickets are sold per person. There are two ticket options: Standard Access:
Monday, Wednesday, Thursday & Friday:

Adult(13+)
Child (4-12 y.o.)
Family Pass: 2 adults + 2 children
Additional Child (for Family Bundle)
Senior (65+ y.o.), Student (13 to 26 y.o.) or NHS
Group (6 to 30 people)

VIP Access: includes fast-track entry to the exhibition, a souvenir photograph and the exhibition booklet.

VIP Adult (13+)

Children accompanying VIP ticket holders also benefit from fast-track entry. Ticket prices will start at £19.90 for adults and £11.50 for children. Free entry for children under 4 years old.
Blue Light Card is accepted for NHS workers.
For Standard Access only ticket holders, photographs and booklets can be purchased separately on site.

Question 26

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

Accepted Answer

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.

Question 27

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Question 28

What is your refund policy?

Accepted Answer

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

Question 29

I don’t see a QR code. Is that normal?

Accepted Answer

Yes, each ticket’s corresponding QR code will be available 24 hours before its date and time. At the entrance, simply access the Fever app to validate your tickets.

Question 30

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 31

Do you offer group discounts?

Accepted Answer

Groups up until 30 people can purchase a Group ticket with a discount on the Fever website. Tailored solutions are available for groups over 30 people. Contact us here.

Group visits

Find out more about our services for groups